Privacy Policy
Last Updated: January 6, 2026
Table of Contents
1. Introduction
Welcome to WebVillage. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website builder platform and related services (collectively, the "Service").
By using WebVillage, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Create an account: Name, email address, password
- Subscribe to a plan: Billing information (processed by Stripe), company name, tax ID
- Register a domain: Contact information required by domain registrar (Porkbun)
- Create website content: Text, images, videos, and other content you upload
- Contact support: Your name, email, and message content
- Participate in surveys: Feedback, preferences, and opinions
2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage data: Pages visited, features used, time spent, click patterns
- Device information: Browser type, operating system, device type, IP address
- Analytics data: Page views, bounce rates, conversion metrics for your websites
- Log data: Access times, error logs, referrer URLs
2.3 Visitor Data for Sites You Create
When visitors access websites you create with WebVillage, we collect basic analytics data (IP addresses, page views, referrer information) to provide you with insights about your audience. This data is aggregated and shared with you through our analytics dashboard.
3. How We Use Your Information
We use your information to:
- Provide our Service: Create and host your websites, manage your account, process payments
- Domain registration: Register and manage custom domains on your behalf through Porkbun
- Email delivery: Send transactional emails (welcome, password reset, receipts) via Resend
- Improve our Service: Analyze usage patterns, fix bugs, develop new features
- Customer support: Respond to your questions and technical issues
- Marketing communications: Send product updates, tips, and promotional offers (you can opt out anytime)
- Security: Detect fraud, prevent abuse, and protect user accounts
- Legal compliance: Comply with legal obligations and enforce our Terms of Service
4. Third-Party Services
We work with trusted third-party service providers to operate our platform. These providers may access your information only to perform tasks on our behalf and are obligated to protect it.
4.1 Payment Processing
Stripe: All payment processing is handled by Stripe. We do not store your complete credit card information. Stripe's privacy policy is available at stripe.com/privacy
4.2 Hosting and Infrastructure
Vercel: Our platform is hosted on Vercel's infrastructure. Your website content and account data are stored on secure servers. Vercel's privacy policy: vercel.com/legal/privacy-policy
4.3 Domain Registration
Porkbun: Domain registrations are processed through Porkbun. ICANN regulations require domain registrars to collect and publish WHOIS information (which may include your contact details). We offer WHOIS privacy protection where available. Porkbun's privacy policy: porkbun.com/legal/privacy
4.4 Email Delivery
Resend: We use Resend to send transactional emails (account notifications, password resets, receipts). Resend's privacy policy: resend.com/legal/privacy-policy
4.5 Security and Performance
Cloudflare: We use Cloudflare for DNS management, DDoS protection, and CDN services. Cloudflare's privacy policy: cloudflare.com/privacypolicy
5. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Access controls: Strict employee access policies and multi-factor authentication
- Regular backups: Automated daily backups of all user data
- Security monitoring: 24/7 monitoring for suspicious activity
- Infrastructure security: Hosted on enterprise-grade cloud infrastructure (Vercel, Supabase)
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
You can access and download your data at any time through your account dashboard. We provide data export tools for easy portability.
7.2 Correction
You can update your account information directly in your account settings. Contact us if you need assistance.
7.3 Deletion
You can delete your account and all associated data at any time. Go to Account Settings → Delete Account. This action is irreversible.
7.4 Marketing Opt-Out
You can unsubscribe from marketing emails by clicking "Unsubscribe" in any promotional email or updating your email preferences in account settings.
7.5 GDPR Rights (EU/EEA Users)
If you are located in the European Union or European Economic Area, you have additional rights under GDPR:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
- Right to withdraw consent at any time
7.6 CCPA Rights (California Users)
California residents have the right to:
- Know what personal information is collected, used, shared, or sold
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us at privacy@webvillage.com
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services:
- Account data: Retained while your account is active
- Website content: Retained until you delete it or close your account
- Billing records: Retained for 7 years for tax and legal compliance
- Analytics data: Aggregated and anonymized after 26 months
- Support tickets: Retained for 3 years for quality assurance
When you delete your account, we permanently delete your data within 30 days, except where we must retain information for legal obligations.
9. Children's Privacy
WebVillage is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We use Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms to ensure your data receives adequate protection wherever it is processed.
Our primary infrastructure is located in the United States (Vercel, Stripe) and Europe (Supabase EU regions for EU customers).
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying an in-app notification when you log in
Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@webvillage.com
Support: support@webvillage.com
We will respond to privacy inquiries within 30 days.
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