Advanced and Standard Membership differences: Standard Members are those who are only interested in having Long Positions in the market, while Advanced Members are those who like to take Long Positions in the market AND Short Positions as well.
Standard Subscribers have access to the Standard website, and Advanced Members have access to BOTH the Standard and Advanced websites. In other words, the Standard website covers when to Buy and when to Sell and the Advanced website covers when to go Short and when to cover your Short position. [back to top]
Where are my links to access the Advanced or Standard websites? First, you have to login using your Username and Password. Your login screen will then say "Marty (your name), Your Membership Information. Once you see that page, just look down and to the left side of the page and you will see your access links. Just click on the link you want. (Remember, if you are an Advanced Member, you will have both the Advanced and Standard links ... and you should visit both links.) [back to top]
Email Questions and Problems ... When and how often will I get emails? Every morning, we post the daily analysis on each website and then send out emails with a synopsis summary and login link to the website, so we send them once a day in the morning. However, if we are likely to initiate or sell a position during the day, we will often post updates in the afternoon on the website. In such a case, you will be told ahead of time about when the update will be posted and how to get the posted update.
I stopped getting my emails, what do I do? If you know that your emails are not going into one of your spam or junk folders, then email us at email@example.com and put "Email problem" in the subject line and mention the problem you are having in the message area. Or, if you wish, you can also call us at 828-296-1200 and we will be glad to help you right away. [back to top]
Can I get my StockTiming Update before I get my email? Yes, you can. Every morning we follow the same procedure. We generally post the Standard daily update first, which is usually done before 8:30 AM. The Advanced site is usually posted by 8:50 AM. You don't have to wait for your email ... just login and go to the Standard or Advanced website. If you don't see today's Summary and link, then click daily link with the "day of the week" you want, and the update should be fully posted for you to see. [back to top]
Why can't I find the daily update charts for 10 days ago? We post charts on a Monday through Friday rotational basis. Monday's page will be up all week until the following Monday. On that day, we replace last Monday's update with the current Monday update. We do the same for each of the other days of the week. Each new chart shows the new information for that day, but they also show the
information for weeks or months prior to that. [back to top]
I have a Monthly Subscription, can I change to a Yearly to get the discount anytime I want? Yes, you can. Here is how to do it: Login, and then look at the middle of the page at the very bottom. There, you will see a link that says "**Add/Renew My Choice Below", and below that ... a link that says "Take Me To My Choice". Do NOT cancel your current monthly subscription, because our system will calculate how many days left on your current monthly subscription and then give you a credit off the yearly subscription. So ... just click on the "ADD/Renew My Choice" drop down menu and make your choice. Then, click on the "Take Me To My Choice" link and enter the necessary information and your subscription will be changed in a matter of seconds. [back to top]
I am a Standard Subscriber and when I log in to see today's Stock Market Update, I get last weeks update? If you are entering your user name and password properly and you are a paid subscriber, you are probably having cache problems. You will need to delete old internet files and cookies in your browser. Here's how to do it below if you have Internet Explorer-8 (If you are using a different browser - then you may need to check your manual) click this link: log-in problems
How do I cancel my Monthly or Quarterly Subscription renewal? If you do not want your Monthly or Quarterly Subscription to auto-renew on the renewal date, then you have to cancel at least one day before your renewal date. To do this, click the "Cancel Button" on your Subscriber Information Page. This is the first page that you come to when you log in. The button is just below your Subscription information. Link to Your Subscriber Information Page
When are the Standard and Advanced Updates posted, why are they not posted just after the the Market Close?
We begin downloading the data from the Market Close at 4:30pm EST, and some of the data doesn't even finish coming in until 7:00pm EST; then we begin our analysis, which takes overnight. Marty begins at 5:30am EST to get the updates posted by 8:30AM. The Advanced and Standard Daily Updates are normally posted to the Website before 8:30AM EST. Then, the daily emails are sent to our subscribers. If you want to see the Update before you get your email in the morning, go to www.StockTiming.com and click on the "Sign In" link. [back to top]