Why are you combining the Standard and Advanced and only offering a monthly Subscription and what happens to my quarterly or yearly subscription?
This has been a very complicated and frustrating upgrade because of software incompatibilities. Therefore, we are forced to make some major changes in our subscription levels.
So, here are the following changes that will occur:
1. We will combine the Advanced and Standard Updates. This will make it easier for our Advanced subscribers because all of the updates, analyses, and charts will be on one page.
2. We will ONLY offer Monthly Subscriptions with an automatic renewal. The monthly rate will now move down to $24.95 for the combined Subscription. This is a price drop of $5.00 per month from our previous $29.95 per month rate. (You will be able to cancel your auto-renewal at any time.) If you are currently a Quarterly or Yearly subscriber, your subscription will continue until the end of your period. The Quarterly subscribers will be automatically changed over to the monthly subscription. The Yearly subscribers will have to re-sign up for the new monthly subscription upon expiration.
If have a Standard Subscription you will be switched over to the combined Subscription.
Where are my links to access the Advanced Website? First, you have to login using your Username and Password. Your link to the Advanced Daily Updates will be on your log in page. We have combined the former Standard and Advanced Updates, all paid subscribers will now go to the Advanced Update pages. [back to top]
Email Questions and Problems ... When and how often will I get emails? Every morning, we post the daily analysis on each website and then send out emails with a synopsis summary and login link to the website, so we send them once a day in the morning. However, if we are likely to initiate or sell a position during the day, we will often post updates in the afternoon on the website. In such a case, you will be told ahead of time about when the update will be posted and how to get the posted update.
I stopped getting my emails, what do I do? If you know that your emails are not going into one of your spam or junk folders, then email us at email@example.com and put "Email problem" in the subject line and mention the problem you are having in the message area. Or, if you wish, you can also call us at 828-296-1200 and we will be glad to help you right away. [back to top]
Can I get my StockTiming Update before I get my email? Yes, you can. Every morning we follow the same procedure. We generally post the Advanced daily update first, which is usually done before 8:30 AM. You don't have to wait for your email ... just login and go to the Advanced Update. If you don't see today's Summary and link, then click daily link with the "day of the week" you want, and the update should be fully posted for you to see. [back to top]
Why can't I find the daily update charts for 10 days ago? We post charts on a Monday through Friday rotational basis. Monday's page will be up all week until the following Monday. On that day, we replace last Monday's update with the current Monday update. We do the same for each of the other days of the week. Each new chart shows the new information for that day, but they also show the
information for weeks or months prior to that. [back to top]
I have a Monthly Subscription, can I change to a Yearly to get the discount anytime I want? We no longer offer the Quarterly or Yearly options. [back to top]
I am an Advanced Subscriber and when I log in to see today's Stock Market Update, I get last weeks update? If you are entering your user name and password properly and you are a paid subscriber, you are probably having cache problems. You will need to delete old internet files and cookies in your browser. Here's how to do it below if you have Internet Explorer-8 (If you are using a different browser - then you may need to check your manual) click this link: log-in problems
How do I cancel my Monthly Subscription auto- renewal? If you do not want your Monthly Subscription to auto-renew on the renewal date, then you have to cancel at least one day before your renewal date. To do this, click the "Cancel Button" on your Subscriber Information Page. This is the first page that you come to when you log in. Click on the "payments history" tab at the top of this page, and click on "cancel"
When are the Advanced Updates posted, why are they not posted just after the the Market Close?
We begin downloading the data from the Market Close at 4:30pm EST, and some of the data doesn't even finish coming in until 7:00pm EST; then we begin our analysis, which takes overnight. Marty begins at 5:30am EST to get the updates posted by 8:30AM. The Advanced Daily Updates are normally posted to the Website before 8:30AM EST. Then, the daily emails are sent to our subscribers. If you want to see the Update before you get your email in the morning, go to www.StockTiming.com and click on the "Sign In" link. [back to top]